Frequently Asked Questions – Uptown Med Spa
Welcome to the Uptown Med Spa FAQ page! Here, we address some of the most common questions about our services, treatments, and policies. Our goal is to provide you with comprehensive information to help you make informed decisions about your skincare and wellness needs. If you have any additional questions, please don’t hesitate to contact us.
General Questions
- What is Uptown Med Spa?
Uptown Med Spa is a premier medical spa located in Surrey, British Columbia, offering a wide range of advanced skincare and wellness treatments. We combine luxury and medical-grade services to provide you with the best in beauty and wellness.
- What types of services do you offer?
We offer a variety of services, including facial treatments, laser treatments, injectables, body contouring, and skin rejuvenation. Our most popular treatments include the Hydr-Oxy Facial, Carbon Facial, Botox® injections, CoolSculpting®, and LED Light Therapy.
- Who performs the treatments at Uptown Med Spa?
Our treatments are performed by a team of highly skilled and experienced professionals, including licensed medical aestheticians, certified laser technicians, and experienced skincare specialists. All team members undergo continuous training to stay updated on the latest advancements in aesthetics and skincare.
- How do I schedule an appointment?
FIX: You can schedule an appointment by calling us at +1-778-322-0813 (Surrey), emailing us at skinbyuptown@gmail.com, or booking online through our website at https://surrey.uptownmedspa.ca. We recommend booking in advance to secure your preferred time and date.
- What should I expect during my first visit?
During your first visit, you will receive a comprehensive consultation with one of our skincare experts. They will assess your skin, discuss your goals and concerns, and develop a personalized treatment plan tailored to your needs. This initial consultation ensures that you receive the most appropriate and effective treatments.
Facial Treatments
- What is the Hydr-Oxy Facial?
The Hydr-Oxy Facial is a cutting-edge treatment that reduces wrinkles, restores collagen and elastin fibers, creates a lifting effect, and provides an overall younger and healthier-looking face. It combines exfoliation, hydration, and oxygen infusion to revitalize your skin.
- How often should I get a facial treatment?
The frequency of facial treatments depends on your skin type and concerns. Generally, we recommend scheduling a facial every 4-6 weeks to maintain optimal skin health. During your consultation, our skincare experts will provide personalized recommendations based on your specific needs.
- Are there any side effects from facial treatments?
Most of our treatments have minimal to no downtime, allowing you to return to your daily activities immediately. However, some treatments, like chemical peels and needling procedures, may require a few days to heal and to get back to your basic routine. The aestheticians always inform the clients about the downtime and aftercare before going for any treatments.
Laser Treatments
- What types of laser treatments do you offer?
We offer a range of laser treatments, including laser hair removal, skin resurfacing, pigmentation correction, and skin tightening. Our advanced laser technology ensures precise and effective results with minimal discomfort.
- Is laser hair removal permanent?
Laser hair removal significantly reduces hair growth, and many clients experience long-lasting results. However, it may not be completely permanent, and occasional maintenance sessions may be needed to maintain smooth, hair-free skin.
- Are laser treatments safe?
Yes, laser treatments are safe when performed by trained professionals using high-quality equipment. At Uptown Med Spa, we prioritize your safety and use state-of-the-art technology to ensure effective and safe treatments. During your consultation, we will assess your skin type and concerns to determine the best treatment plan for you.
Injectables
- What are injectables?
Injectables are treatments that involve the use of substances such as Botox® and dermal fillers to reduce the appearance of wrinkles, fine lines, and volume loss. They can enhance facial features and provide a more youthful appearance.
- How long do the results of injectables last?
The longevity of results varies depending on the type of injectable used. Botox® typically lasts 3-4 months, while dermal fillers can last from 6 months to 2 years. Regular maintenance treatments are recommended to sustain the desired results.
- Are injectables painful?
Most clients experience minimal discomfort during injectable treatments. We use fine needles and can apply a topical numbing cream to enhance your comfort. Our skilled injectors are trained to perform treatments with precision, ensuring a comfortable and positive experience.
Body Contouring
- What is CoolSculpting®?
CoolSculpting® is a non-invasive body contouring treatment that uses controlled cooling to freeze and eliminate stubborn fat cells. It is an effective solution for targeting areas that are resistant to diet and exercise, such as the abdomen, thighs, and love handles.
- How many CoolSculpting® sessions are needed?
The number of sessions needed varies depending on the treatment area and your individual goals. Most clients see noticeable results after one session, but additional sessions may be recommended for optimal results. During your consultation, our experts will create a customized treatment plan tailored to your needs.
- Are there any side effects from CoolSculpting®?
Common side effects of CoolSculpting® include temporary redness, swelling, bruising, and numbness in the treated area. These side effects are usually mild and resolve within a few days to weeks. CoolSculpting® is a safe and effective treatment with no downtime, allowing you to resume your normal activities immediately after the procedure.
Skin Rejuvenation
- What is LED Light Therapy?
LED Light Therapy is a non-invasive treatment that uses therapeutic wavelengths of light to rejuvenate the skin. It helps reduce the appearance of fine lines and wrinkles, improve skin tone, and reduce pore size. The treatment is painless and requires no downtime.
- How does microneedling work?
Microneedling involves the use of fine needles to create controlled micro-injuries in the skin. This stimulates the production of collagen and elastin, promoting skin renewal and improving the appearance of scars, fine lines, and uneven skin texture. The procedure is minimally invasive and can be combined with other treatments for enhanced results.
- What are the benefits of chemical peels?
Chemical peels exfoliate the skin, removing dead cells and promoting the growth of new, healthy skin. They can improve the appearance of acne scars, hyperpigmentation, fine lines, and sun damage. The depth and strength of the peel can be customized to suit your skin type and concerns.
eel can be customized to suit your skin type and concerns.
Safety and Care
- How do you ensure the safety of your treatments?
At Uptown Med Spa, we adhere to the highest standards of safety and hygiene. Our team is highly trained and experienced in performing advanced skincare and wellness treatments. We use medical-grade products and state-of-the-art equipment to ensure effective and safe results. Your safety and satisfaction are our top priorities.
- What should I do to prepare for my treatment?
Preparation varies depending on the treatment you are receiving. For most treatments, we recommend arriving with a clean face free of makeup or skincare products. Our team will provide specific pre-treatment instructions during your consultation to ensure optimal results.
- What should I expect after my treatment?
After your treatment, you may experience mild redness, swelling, or sensitivity, depending on the type of treatment. These side effects are usually temporary and resolve quickly. We will provide you with detailed aftercare instructions to help you maintain and enhance your results. If you have any concerns or questions post-treatment, our team is always available to assist you.
Policies and Appointments
- What is your cancellation policy?
We understand that life can be unpredictable, and you may need to reschedule or cancel your appointment. We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule. Late cancellations or no-shows may be subject to a cancellation fee. This policy helps us accommodate other clients and maintain our schedule.
- Do you offer any packages or membership programs?
Yes, we offer a variety of packages and membership programs to provide you with the best value for your skincare and wellness treatments. Our packages are designed to help you achieve your goals while saving on multiple treatments. For more information on our current packages and membership options, please contact us or visit our website.
- Are gift cards available?
Yes, we offer gift cards that can be purchased in various denominations. A gift card to Uptown Med Spa makes a perfect gift for any occasion, allowing your loved ones to choose from our wide range of treatments and services.
- How do you handle client privacy and confidentiality?
At Uptown Med Spa, we take your privacy and confidentiality seriously. All client information is stored securely, and we adhere to strict confidentiality protocols to protect your personal data. Your privacy is our priority, and we ensure that all treatments and consultations are conducted in a private and comfortable setting.
Additional Information
- Can I combine different treatments?
Yes, many of our treatments can be combined to enhance results. During your consultation, our skincare experts will assess your needs and goals to recommend a personalized treatment plan that may include a combination of services for optimal outcomes.
- How soon will I see results from my treatments?
The timeframe for seeing results varies depending on the treatment and individual skin concerns. Some treatments, like facials and injectables, can provide immediate improvements, while others, such as laser treatments and microneedling, may take a few weeks to show full results. Our team will provide you with realistic expectations during your consultation.
- Is there any downtime after treatments?
Most of our treatments have minimal to no downtime, allowing you to return to your daily activities immediately. However, some treatments, like chemical peels and certain laser procedures, may require a
