Assurance You Deserve, Care You Can Trust 

Our Promise To Let You Feel Secure & Look Radiant With Our Painless Process

At Uptown Med Spa Surrey, your satisfaction is our priority. We strive to deliver a seamless shopping and service experience. Yet, we understand that things sometimes may not go as planned. With this Refund and Return Policy, we aim to ensure the process is clear, easy, and stress-free for you. 

Everything You Should Know About Easy Returns & Refunds 

We’ve simplified the process of returns, refunds, and exchanges so you always feel supported. Whether you’re sending back a product, requesting a refund, or resolving an issue, we’re with you all the way. Our top priority is your peace of mind, and this policy reflects our commitment to providing a transparent and hassle-free experience.

Qualifications for Returns 

Our return policy applies to the following conditions: 

  • Unopened Items: Products must be in their original packaging, unused, and in a resalable condition. 
  • Timely Requests: Return requests must be initiated within 48 hours of receiving your order. 
  • Proof of Purchase: A valid receipt, invoice, or order confirmation is required to process your return. 

Non-Eligible Items 

For health and safety concerns, some items cannot be returned, including: 

  • Opened or used skincare products. 
  • Gift cards or complimentary items. 
  • Services or treatments that have been purchased. 

Steps to Begin a Return 

Follow these simple steps to initiate the return process seamlessly: 

  1. Notify Us: Contact us at skinbyuptown@gmail.com or call us at (778) 322-0813 with your return request. 
  2. Provide Information: Share your order number, the items you wish to return, and the reason for your return. 
  3. Ship It Safely: Once approved, securely package the product and ship it to the address our team provides. Note that customers are responsible for return shipping fees. 

Refunds Made Easy 

Here’s the process once we receive the returned product: 

  • Evaluation: Our team will assess the returned items to make sure they meet eligibility criteria. 
  • Refund Approval: Upon approval, the refund will be processed within 5–7 business days. 
  • Payment Method: Refunds will be credited to the original payment method. Please note, original shipping costs are non-refundable. 

Replacement Policy 

At this time, we do not offer direct exchanges. Should you wish to swap an item, kindly follow our return process and place a new order for the desired product.

Handling Damaged or Faulty Products 

If your order arrives defective or damaged, here’s what to do:

  • Contact Us Immediately: Reach out via email at skinbyuptown@gmail.com or call (778) 322-0813. 
  • Provide Evidence: Share photos of the defective product and packaging for verification. 
  • We’ll Handle the Rest: Upon confirmation, we will promptly arrange for a replacement or a refund at no cost to you.

Additional Guidelines 

  • Double-Check Your Address: Please ensure your shipping address is accurate during the checkout process. Uptown Med Spa Surrey cannot be held responsible for returns or refunds due to address errors. 
  • Processing Delays: Depending on the policies of your bank or payment provider, refunds may take additional time to appear in your account.

We trust this policy offers clear guidance and reassurance during your shopping experience with us. At Uptown Med Spa Oakville, your contentment is our foremost concern. Should you have inquiries or require further assistance, please reach out to our approachable and experienced staff. We’re devoted to making your journey with us efficient, caring, and outstanding.