Shipping Policy

Streamlined Delivery Service

Navigating Effortless Order Fulfillment

At Uptown Med Spa Surrey, we’re devoted to making your shopping experience as effortless as possible. From speedy order handling to reliable shipping, we stay committed to keeping you informed every step of the way. When you shop with us, our primary goal is to ensure you feel supported and appreciated.

What Happens After You Place Your Order

From the confirmation of your order to its arrival at your address, we ensure the process flows smoothly. Below, we’ve detailed the critical information, from preparation times to tracking options, so you can shop comfortably with no surprises.

Order Preparation

All orders are prepared and ready for shipment within 4-5 business days, excluding weekends and recognized holidays.
Once dispatched, you’ll receive an email containing your tracking number to follow your parcel’s progress.

Shipping Options and Timelines

Regular Shipping: Arrives in 5–7 business days. Rates are calculated based on your postal location and displayed at checkout.
Priority Shipping: Arrives in 2–3 business days. Additional costs will apply and will be clearly shown at checkout.
Complimentary Shipping: Free regular shipping for any orders of $100 or more (before tax).

Serviceable Zones

We currently ship anywhere within Canada. However, please note that international delivery services are not available at this time.

Shipment Monitoring

Once your package is on its way, you’ll receive a tracking email, equipped with a tracking ID. Use this to stay updated on your delivery’s progress at any time.

Missing or Damaged Parcels

Should your parcel get misplaced or reach you in a damaged condition, don’t hesitate to contact us at skinbyuptown@gmail.com or at (778) 322-0813. We’ll prioritize resolving these concerns swiftly.

Returns and Refunds

Please consult our Return Policy for full information on how to manage returns and exchanges.

Important Notes to Keep in Mind

Confirm that your shipping address is accurate before completing your checkout. Uptown Med Spa Surrey will not be held accountable for delays or added fees stemming from incorrect or incomplete addresses.
Delivery times are estimations and may differ due to uncontrollable factors such as inclement weather or courier delays.

Need Assistance? Get in Touch!

We’re here to answer your questions or handle any concerns you may have. Feel free to contact our supportive team at skinbyuptown@gmail.com or by calling (778) 322-0813.

Urooj Aamir

03:02 06 Jul 24

Jamie did my hydrafacial and she was amazing! I fell asleep and my skin feels sooo hydrated!

Monica Magbag

00:01 27 Apr 24

My coworker recommended this place to me. I’ve been coming here since Sept 2023 for monthly facial and dermaplanning add on. I have sensitive acne prone skin and Jaime is amazing, she is very thorough and knowledgeable about skin issues. Highly recommend!

Gurmeet Brar

05:32 23 Feb 24

5 stars to the professionalism , cleanliness and the friendly staff . Both the receptionist and the aesthetician provided the best service .

Supreet Brar

00:11 23 Feb 24

This is one of the best spa’s I have ever visited . The spa is super clean and the ambiance of the spa is very calm and relaxing . I really liked this place and will book my next appointment soon 😊

Tania Rakkar

00:04 23 Feb 24

I went to uptown med spa few weeks ago , I really like the service , best customer service and staff is very polite . 10 out of 10 for the cleaniness and professionalism.

loveleen atwal

04:40 10 Feb 24

Uptown Spa, with locations in Surrey and Langley, offers a delightful escape for those seeking relaxation. With each visit, I've been greeted by Jamie, whose expert facials and warm demeanor ensure a blissful experience. The receptionist adds to the welcoming atmosphere, making scheduling seamless. The spa's serene ambiance and personalized treatments make every visit a rejuvenating delight. If you're in need of pampering, Uptown Spa is the perfect destination.

Ritika sharma

05:03 04 Nov 23

Extremely happy with my results. I have been going to Jamie for all my skincare needs. She is extremely knowledgeable and knows what she is doing. From building my skin care regime to recommending facials according to my skin type, she has been amazing. I would highly recommend

ravishing rons

18:17 09 Oct 23

I had an absolutely relaxed and soothing facial session with Fatima. Her massage is amazing. Not to forget the very clean derma-planing session by Simran. Uptown provides excellent service. Kudos to the team!
Don’t miss out on their facial promos!!

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+1 778 322 0813

skinbyuptown@gmail.com