Streamlined Delivery Service 

Navigating Effortless Order Fulfillment 

At Uptown Med Spa Surrey, we’re devoted to making your shopping experience as effortless as possible. From speedy order handling to reliable shipping, we stay committed to keeping you informed every step of the way. When you shop with us, our primary goal is to ensure you feel supported and appreciated.

What Happens After You Place Your Order 

From the confirmation of your order to its arrival at your address, we ensure the process flows smoothly. Below, we’ve detailed the critical information, from preparation times to tracking options, so you can shop comfortably with no surprises.

Order Preparation 

  • All orders are prepared and ready for shipment within 4-5 business days, excluding weekends and recognized holidays. 
  • Once dispatched, you’ll receive an email containing your tracking number to follow your parcel’s progress.

Shipping Options and Timelines 

  • Regular Shipping: Arrives in 5–7 business days. Rates are calculated based on your postal location and displayed at checkout. 
  • Priority Shipping: Arrives in 2–3 business days. Additional costs will apply and will be clearly shown at checkout. 
  • Complimentary Shipping: Free regular shipping for any orders of $100 or more (before tax). 

Serviceable Zones 

We currently ship anywhere within Canada. However, please note that international delivery services are not available at this time.

Shipment Monitoring 

Once your package is on its way, you’ll receive a tracking email, equipped with a tracking ID. Use this to stay updated on your delivery’s progress at any time.

Missing or Damaged Parcels 

Should your parcel get misplaced or reach you in a damaged condition, don’t hesitate to contact us at skinbyuptown@gmail.com or at (778) 322-0813. We’ll prioritize resolving these concerns swiftly.

Returns and Refunds 

Please consult our Return Policy for full information on how to manage returns and exchanges.

Important Notes to Keep in Mind 

  • Confirm that your shipping address is accurate before completing your checkout. Uptown Med Spa Surrey will not be held accountable for delays or added fees stemming from incorrect or incomplete addresses. 
  • Delivery times are estimations and may differ due to uncontrollable factors such as inclement weather or courier delays.

Need Assistance? Get in Touch! 

We’re here to answer your questions or handle any concerns you may have. Feel free to contact our supportive team at skinbyuptown@gmail.com or by calling (778) 322-0813.