Our Commitment to Clarity & Assurance

Your Resource for an Open, Smooth, and Reliable Experience

Thank you for visiting Uptown Med Spa Surrey. By engaging with our offerings, you accept the terms outlined below. Our guidelines are designed to promote a clear understanding and to make every step of your visit straightforward. Please take a moment to go over these details.

Policies to Support Your Experience

1. Essential Information

Uptown Med Spa Surrey is focused on providing leading-edge cosmetic care and attentive support to all who visit. These terms serve to safeguard both our guests and our operations. Scheduling an appointment, buying products, or using our services means you accept these guidelines.

2. Appointment Details & Cancellation Procedures

Booking Arrangements:

Appointments should be arranged ahead of time, whether online, by phone, or directly at our Surrey center.

Cancellation Guidelines:

To cancel or reschedule, please notify us at least 24 hours before your appointment. Short-notice cancellations or missed bookings may incur a fee.

Arrival Expectations:

Kindly plan to arrive 10 minutes before your appointment so we can welcome you smoothly.

3. Policy for Refunds & Product Returns

Service Refunds:

No refunds will be given for services that have already been rendered. Should you have any issues with your experience, please reach out, and we’ll gladly address your feedback.

Product Returns:

If your product is unused and in its original packaging, you may return it within 48 hours when you present the original receipt. Due to hygiene regulations, opened goods cannot be returned.

4. Your Health & Our Cleanliness Protocols

Sharing Medical Information:

Please let us know of any relevant health issues, allergies, or sensitivities before your session begins.

Sanitation Practices:

Our Surrey staff follow stringent cleanliness and safety measures to protect your well-being.

5. Special Offers & Discount Policies

Discounts and promotional specials may not be combined unless we state otherwise. All offers may be withdrawn or changed at our discretion.

6. Limitation of Responsibility

While our mission is to ensure your satisfaction, Uptown Med Spa Surrey is not responsible for any negative effects related to treatments or products if the prescribed aftercare or guidelines are not properly followed.

7. Policy Updates

We may revise these terms as needed. Any updates will be posted on our website, so please check back regularly.

8. How to Reach Us

Got questions or concerns about these terms? Our Surrey team is ready to assist you.